M2 Harrison Rd, Airfield Business Park, Market Harborough, LE16 7UL
Frequently Asked Questions
Fully Stocked – Your one-stop shop for all ventilation products and accessories.
What are your typical delivery times?
Orders are usually delivered within 2-3 business days. During busy periods, delivery may take longer. If your order hasn’t arrived within 7 days, please get in touch. Custom items may take additional time.
Can I track my delivery progress?
Yes, once your order is dispatched, we’ll send an email with tracking details. Contact us if you encounter any issues or need assistance.
Do you offer installation services?
Yes, we provide professional installation services for many of our products. Contact us to learn more.
What should I do if my item is damaged?
Check your items on delivery. If damaged, sign for the items as “damaged” and notify us within 48 hours. Include photos of the damage to help us resolve the issue quickly.
Why are some items missing from my order?
Sometimes couriers dispatch orders in multiple consignments. Verify the delivered items against your order and contact us if any are missing.
Can I collect my order directly from you?
Yes, our click-and-collect service allows you to pick up orders from Market Harborough. Select this option at checkout and wait for confirmation.
How do I return an item?
Returns are accepted within 28 days for unused, undamaged items in original packaging. Contact us to arrange a return. A 25% handling fee may apply.
Is my payment information secure?
Yes, all transactions are processed securely through our Global Pay system. Your data is encrypted and protected.
What payment methods do you accept?
We accept all major credit and debit cards. Bank transfer payments can also be arranged by contacting us.
Can I pay cash on delivery or collection?
Cash on delivery is not accepted. Cash payments can be made for collection orders by contacting us in advance.
Can I place an order over the phone?
Yes, you can order by calling us on 01858 410743. Our team is ready to assist with your purchase.
Will I receive a VAT invoice?
Yes, VAT invoices are automatically emailed to you after your order is processed, detailing your purchase.
Product Categories
Suspension & Hanging Systems
Ductwork Fittings
Airflow Control
Ducting
Address
Unit M2 Harrison Road, Airfield Business Park, Market Harborough, Leicestershire, LE16 7UL